Transit riders have taken to Twitter to complain about OC Transpo's constant delays and no shows:
So we can wait for buses that never show up despite your up-to-date app?— Shawn_Anderson (@Shawn_Anderson) January 10, 2019
These complaints have prompted some city councillors to take action.
@glengower @OC_Transpo @JimWatsonOttawa When will bus service actually become a priority in #Stittsville? Sharing on Twitter for a friend who doesn’t have an account. This needs to stop. @working_trot were you stranded as well? pic.twitter.com/C0WFhiEyzF— Shannon Trick (@Shannon_Trick) January 10, 2019
Barrhaven's Jan Harder has been quite vocal about changing the routes and the amount of buses in her ward.
This week, Stittsville's Glen Gower also took a stand on Twitter:
This is extremely frustrating for Stittsville residents. Not acceptable that bus riders are left with no way to get to work.— Glen Gower 🇨🇦 (@glengower) January 10, 2019
Gower made transit part of his campaign when he ran in the last municipal election. He stressed that he understood the frustration of missing buses.
"Look, I take the bus too. My entire team takes the bus so we're living the same experience," Gower explained. "it is not pleasant when you're expecting a bus to come and you have to wait out there for 20, 30, 40 minutes."
He noted that it doesn't happen in every run and that for the most part OC Transpo buses run reliably.
"When once every couple weeks, or more frequently than that you don't have your bus showing up on time, it's very frustrating and it's not acceptable."
Gower met with Transit boss John Manconi last month and with other OC Transpo officials along with Transit Commission Chair Allan Hubley to try and hash out some solutions.
He explained that he has plans to talk budgets with the mayor soon.
"We're looking for ways that we can find solutions to this, not just me, every councillor is aware of these issues," Gower said. "We're hearing about it from residents and we want to find some short term and long term solutions around the reliability of transit."
Gower wants to see clear and fast communication when buses are cancelled and possibly more back up buses for when there are mechanical issues.
In the long run, the councillor feels many of these issues will be worked out when LRT gets up and running.