The City of Ottawa is looking for residents' input on regulatory options for towing services after hearing complaints and a recent scandal involving Ottawa police officers allegedly taking money from tow operators in exchange for tips.
The city says it regularly receives complaints related to local towing services, particularly regarding billing, business practices, road safety, safety at crash sites and alleged illegal activity.
Although Ottawa towing services are regulated through limited provisions found in the Traffic and Parking By-law, the city says there is no business licensing or regulatory regime for the towing industry, so it is reviewing whether or not regulations are needed for local towing companies, tow truck drivers and storage yards.
Residents are being invited share their experiences and opinions through an online survey, discussion forum and questionnaire on Engage Ottawa. Information and updates about the review will also be posted to the site.
Comments and questions can also be submitted via email (firstname.lastname@example.org) until Tuesday, June 30.
A report is expected to come before the Community and Protective Services Committee later this year, providing recommendations on potential regulations for the towing industry.