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Service changes, what's open and closed Family Day in Ottawa

We've got all the information you need to be prepared for February 17.

Many City of Ottawa services are going to be running on modified schedules this Family Day.

Below you will find all of those details and more.

All Ottawa LCBO and Beer Stores are expected to be closed on February 17.

Grocery stores will be closed on Family Day, with the exceptions of the Whole Foods at Lansdowne and the Rideau Street Loblaws in Lowertown.


  • Rideau Centre - open 10 a.m. to 6 p.m.
  • Place d'Orleans - Closed
  • Bayshore Shopping Centre - Closed
  • St. Laurent Shopping Centre - Closed
  • Carlingwood Shopping Centre - Closed
  • Billings Bridge Shopping Centre- Closed
  • Tanger Outlets - Closed

City of Ottawa 

Ottawa City Hall and all seven Client Service Centres, including the Government Service Centre located at 110 Laurier Avenue West, will be closed. 

The City’s Provincial Offences Court, including the courts located at 100 Constellation Crescent, will also be closed.

The City's 3-1-1 Contact Centre will be open for urgent matters. Call 3-1-1 or 613-580-2400 to speak to a customer service representative. For persons with a hearing-related disability, call TTY: 613-580-2401.

Green bin, recycling and garbage collection:

There will be no curbside green bin, recycling or garbage collection on Family Day. The pick-up will take place on Tuesday, February 18. 

In addition, the collection will be delayed by one day for the remainder of the week. 

Multi-residential garbage containers will be collected on the regular scheduled day. Multi-residential recycling container and green bin collection will be delayed by one day for the remainder of the week.

Municipal child care services:

All Municipal Child Care Centres will be closed.

Library Services:

All branches and services of the Ottawa Public Library will be closed.


All City of Ottawa parking regulations and restrictions will apply during this time.

Free parking will be available at City Hall, 110 Laurier Avenue West on Monday, February 17. Free parking at City Hall is also available weekday evenings after 6 pm and all day on weekends.


OC Transpo buses will operate on a reduced weekday schedule. O-Train lines 1 and 2 will run on a normal weekday schedule. A family or group can travel all day for the cost of one DayPass with the Family DayPass, which can be purchased for $10.75 from the bus operator when boarding, or from a ticket machine at any O-Train station. You can also buy passes from the ticket machine at the Ottawa International Airport. A family or group can include up to six people, with a maximum of two people aged 13 or older.

OC Transpo Customer Service Centre at the Rideau Centre will be open from 10 am to 6 pm. The Customer Service Centres at the Lincoln Fields, Place d’Orléans and St. Laurent shopping centres will be open from 7 am to 6 pm.

OC Transpo Customer Service (613-741-4390) will be open from 7 am to 9 pm.

Para Transpo will operate a holiday service. Regular scheduled trips will be automatically cancelled. Customers can book trips for Family Day starting on Monday, February 10 by calling 613-244-7272.

Para Transpo operations:

Taxi coupons (613-842-3670) will remain open.

The reservations line (613-244-7272) will be open from 7 am to 5 pm

The trip cancellation and general inquiries line (613-244-4636) will be pen from 6 am to midnight.

Société de transport de l'Outaouais (STO) customers can plan their trips using Plani-bus.

For more information on Family Day service, visit You can also call 613-741-4390.

OLG Sno-Bus:

  • No-charge service on the OLG Sno-Bus is available from Dow’s Lake to downtown along Queen Elizabeth Driveway, and from downtown to Jacques-Cartier Park in Gatineau. The OLG Sno-Bus service is provided by OC Transpo and STO on weekends during Winterlude, and by OC Transpo on Family Day.
    • Saturdays and Sundays, from 10 am to 5:30 pm
    • Family Day, Monday, February 17, from 10 am to 3 pm
  • On Family Day, the Sno-Bus, which is sponsored by the Ontario Lottery and Gaming Commission (OLG), will run every 15 minutes. On Saturdays and Sundays during Winterlude, service will run every 15 minutes all day, except between 10 am and 11 am, when it will run every 30 minutes.
  • You are not permitted to board the bus wearing skates. When carrying skates on the bus, use skate-guards to avoid injury, or carry skates at your side, by the blades.
  • For more information, visit or call 613-741-4390. If you are traveling to or from Gatineau, also check for the latest updates on service.


Some indoor pools and fitness centres will be open for public swimming, fitness schedules and public skating with modified schedules.

Most registered programs at swimming pools, community centres and arenas are cancelled; however, clients should check with their facility to confirm, as some exceptions will apply.

Ottawa Public Health

The Sexual Health Clinic and satellite clinics will be closed.

Site program:

Site office at 179 Clarence Street, including supervised consumption services, will be closed on Monday, February 17, but the site mobile van will operate on a regular schedule from 5 p.m. to 11:30 p.m.

The Dental Clinics and Parenting in Ottawa Drop-ins will be closed.

The Ottawa Public Health Information Centre will be closed; however, you can call and leave a message and inquiries will be responded to within regular business hours. You can also go online for the latest health information on

Cultural services

The Karsh-Masson Gallery, Barbara Ann Scott Gallery and the OAG Annex at City Hall will be open.

City of Ottawa arts centres, galleries, theatres and museums will be closed.


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